TERMS & CONDITIONS

By buying on this website you automatically accept the conditions below. We therefore recommend that you read through the terms carefully.

Purchase of goods
Once you have selected the items you want and placed them in your cart, please fill out your personal information such as name, address and payment information. Once this is done, you will receive a confirmation e-mail including a unique order number.

If you have further questions regarding online shopping at HAFNIUM Copenhagen, please contact us at +45 9391 2900 Monday to Thursday from 11.00 to 17.30, Friday 11.00 to 18.00 or write to info@hafnium.dk

Payment
At HAFNIUM, you can pay by 3d-secured credit cards such as Dankort, VISA / Dankort, EURO / MASTERCARD. All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

All prices at HAFNIUM are stated in DKK including 25% VAT.

There will be charged no additional taxes nor custom duties for articles shipped to countries within the European Union. The following countries are members of the European Union: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus (South Cyprus only), Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. HAFNIUM is not responsible for any possible duties and taxes which may be applied by customs in the country where shipment is made to. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

Cancellation
An order may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Refund Policy
As all jackets are handcrafted and customized to your measurements we don’t offer returns as a standard service. Don’t be afraid of this. We want to help our customers and therefore we are here to help with correct guidance of your measurements and much more before you place your order. If the jacket you received don't fit you, then we will help you be making minor adjustments so you end up with your dream coat no matter what. If you are buying someone a gift please send us an email at info@hafnium.dk to know before placing your order.

Items are entitled to be refunded if an item is damaged during shipping, or nonfunctional, please send a mail to info@hafnium.dk.

- Items bought in our physical store; Strandvejen 183, 2900 Hellerup, Denmark is non-refundable. (If you are buying someone a gift please contact us before placing your order) 
- Items bought on sale in our physical store is non-refundable.
- Items which is customized and personalized are created for you is non-refundable. This means items with customization options, including any product configuration as style, measurements, color or designs. If you have any questions or concerns about your personalized online order, please contact us at +45 9391 2900 or info@hafnium.dk

All HAFNIUM products are carefully inspected before they are packed to ensure no faulty products.

Claims
All articles are covered by The Danish Sale of Goods Law, giving customers 2 years to file a complaint on an item. As a customer you can complain about defects or deficiencies that occur within 2 years after the purchase. However, if defects, deficiencies or wearing are caused by usage, lack of maintenance or by regular wear and tear the right to complaint is rejected.

In case of a complaint or a missing order, please contact us by e-mail at info@hafnium.dk

Our store
HAFNIUM Copenhagen
Strandvejen 183
2900 Hellerup, Denmark

Shipping information
Orders are shipped with different carriers depending on shipping country and are insured against theft and accidental damage. Standard Delivery in Denmark is FREE SHIPPING, and you’ll receive your delivery within 2 working days.

Please notice that most of our products are made to order. The estimated delivery time of your order will be the time we need to make the product plus the shipping time.

Standard Delivery is 300 DKK to the following European countries: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus (South Cyprus only), Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Standard Delivery Outside EU is 500 DKK. Warning to countries outside the EU, the prices are incl. danish tax but local VAT and customs duties will be charged by the customer and the total amount can increase. By ordering to countries outside EU you accept to pay for the local VAT / customs and fees.

Terms & Conditions for use of the website
The website is owned and operated by HAFNIUM – CVR (Tax)number: DK35626344 – Strandvejen 183 – Hellerup – Denmark. All images, names, brands, trademarks and logos on the website are the property of HAFNIUM in Denmark or its associated companies and partners. 

All images names, brands, trademarks and logos are protected by copyright and can only be used with permission from HAFNIUM®.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property HAFNIUM® or their associated companies and partners.

Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from HAFNIUM or their associated companies and partners, as the case may be. HAFNIUM makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. HAFNIUM is entitled to change the content of the website at any time without preceding notice.

If the website links to a third-party website, HAFNIUM makes no warranties for the content of the third-party website. These links are made for your convenience only, but it is at your own risk when you visit a third-party website.

Privacy Policy
ALL PERSONAL INFORMATION SAVED AT THE SITE WILL BE HANDLED WITH THE MOST UTMOST CARE. THE INFORMATION THAT WE STORE WILL NOT BE SOLD OR USED FOR ANY PURPOSES OTHER THAN ENSURING THE BEST SERVICE POSSIBLE. YOU HAVE THE RIGHT TO REVIEW YOUR INFORMATION ON FILE AT ANY TIME

ALL CUSTOMERS PAYING BY CARD ARE SUBJECT TO VALIDATION CHECKS. HAFNIUM RESERVES THE RIGHT TO DELAY ANY ORDER IF FRAUD IS SUSPECTED. FOR SECURITY REASONS, WE DO NOT STORE ANY PAYMENT INFORMATION IN OUR DATABASE.